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CHB Associates Blog

Strong Leadership Requires All Your Emotional Intelligence

Everyone seems to have an opinion on how to lead well, but few people have studied the question as scientifically as Harvard psychology professor Daniel Goleman has.

Goleman fathered the theory of emotional intelligence, and in his research of more than 3,000 business executives he finds a clear correlation between leadership and emotional intelligence.

You can’t be a good leader if you are emotionally unintelligent. That doesn’t mean you must be a “nice” person; just that you must understand yourself and others. Demagogues can be effective, at least in the short term, because they understand how to manipulate people.

Spring Is Made Possible By the Death of Winter

Whether or not you observe Lent, the 40-day season between Ash Wednesday and Easter, you can understand the profound reality of life that it represents. Lent, from a word meaning “spring,” is a celebration of death and resurrection.

To get through a difficult and painful situation, our first instinct is to deny it’s happening, and to resist dealing with it.

But without winter, we can’t have spring. Without darkness, light can’t shine through. We cannot, as business people and as humans, avoid all darkness. It's an inevitable fact of life.

The best strategy is to embrace the darkness.

Getting Things Done By Learning One New Habit

At Alcoa, a gigantic company that produces aluminum, a new CEO was faced with turning the company around years ago and decided that improving safety was the answer. Wall Street, ever conservative in its approach to change, reacted to this unconventional approach by punishing the stock.

Can you predict what happened?

5 Tips To Become a Mission Critical Organization

The USS Benfold was the most technically advanced ship in the world, yet not coming close to its full potential.

Commander Mike Abrashoff turned things around by changing the culture of the organization. He interviewed each crew member to see what was working. He separated tasks into mission critical and “non-value added.”

This distinction, which nobody else had thought to do, proved to be enlightening.

Six Reasons You Don’t Ever Need to Hire a Business Coach

 See if any items on this list apply to you:

  1. My business is exactly where I want it to be. I have enough clients, and the work is the type of work I want to do. Even if it is not yet where I want it to be, I know just what I need to do to get it there.
  2. My family and close friends have all the answers to my questions and don’t have any conflicts of interest or time constraints in their lives. They feel free to give me impartial, honest feedback about my business without it affecting our relationship. I have made myself accountable to all of them and I feel comfortable divulging all the details about my business.
  3. I have a stack of reports on my desk from consultants that tells me everything I need to know about my business. After they provide feedback, the consultants are continuously available to help me implement their solutions. Even if consultants have not helped me at all, I don’t think coaching can do any better.
  4. I have an MBA, so what can a coach possibly teach me? I’ve always excelled so there is no reason I won’t succeed at this. I will beat the odds by myself. Coaches are for indecisive people who cannot solve their own problems and need somebody to tell them what to do.
  5. I don’t need therapy, and I don’t want to talk about that stuff anyway. I’m happy and functioning well in my personal life. I just need more time to get my business off the ground.
  6. It’s not that important to me to be successful. I don’t have the time that it would take to change things so I’ll live with it. Change takes too long and is too disruptive.

The 4-letter Word that Will Catapult Your Career: GRIT

The fight is won or lost far away from witnesses -- behind the lines, in the gym, and out there on the road, long before I dance under those lights.

--Muhammad Ali

The great boxer understood something about life that many of us don’t want to believe.

We like to think that stars are born, not made. But the thing that’s truly required to be “the greatest,” or a long-term success, is grit.

Systemize Your Business This Year

Could this be you?

You’re a star developer whose mission is to create a game-changing software platform. You start to grow by selling some apps you've developed, and you hire junior level developers. 

Your bookkeeping becomes more complicated with employees and a payroll. You’re a smart person and you know you can handle it. Your networking brings you more accounts.

So far so good.

Networking Not Working?: 4 Strategies to Make the Right Connections

 Business networking meetings can be a superb way to exchange leads and meet potential customers, and many business people have struck gold while networking. Lasting human connections can be made.

On the other hand, some people perceive networking in a negative light, as a waste of time and resources, like trying to pick up corn after a bunch of chickens.

It doesn’t have to be if you pick the right groups, are strategic, and If you have thought about attending networking events, here are four suggestions for selecting and effectively utilizing networking to open personal and professional doors.

Make Trust the Lifeblood of Your Business

In September 2015, Volkswagen was exposed as having systematically cheating on emissions testing. It tanked its own stock, boosted competitors’ sales and opened the company to a flood of lawsuits, all of which weaken it in the long run. Not to mention being skewered by late-night comics.

Trust takes a lifetime to build, as they say, but only a fleeting moment to destroy.

5 Elements of a Good Elevator Pitch: How to Stop Winging It

You are at a networking event with 40 people and are asked to “introduce yourself to the group.”

You stand up, say your name and notice how many faces are all looking at you. Here’s your chance to impress. But you can’t remember what you were going to say! You fear failure, so this fear builds on itself and then very nearly paralyzes you. You mutter some sentences just to get it over with, and then sit down.

How To Defeat Sales Objections

How to Defeat Sales ObjectionsAnyone who owns or operates a business is in sales.

Sales objections are unavoidable. In fact, regardless of our profession, we all deal with objections in life with co-workers, business partners, spouses, and family.

The good news is that there are ways to get around those objections. All it takes is a little preparation.

The first consideration is that when you sell, whatever you sell, you should never be surprised by objections. In fact, every objection is an opportunity. It is an indication of what your prospect has in mind. Thinking of it this way makes it a positive.

8 Critical Questions to Ask Yourself Before Hanging Up Your Shingle

It surprises me to realize, that often when I begin working with a new client, he or she has never thought about the following things:

  1. What are your core values?
  2. What is your core focus?
  3. What is your 10-year target?
  4. What is your marketing strategy?
  5. What is your three-year picture?
  6. What is your one-year plan?
  7. What are your quarterly short time goals?
  8. What are your issues?

Do You Have Time? 10 Time Management Tips to Maximize your Effectiveness

Have you heard the following adage: “You cannot manage what you cannot measure”?

It is hard to improve if we do not establish performance metrics.

This is particularly true when speaking about time management improvement. Time seems to escape us and there is never enough time to do everything there is to do. Yet we have no less time than Einstein, Mother Teresa or Steve Job.

So, what is going on?

Do Not Sell Yourself Short: Pricing Strategies

As we end the year, let's assess the profitability of your business. Many new (and existing) business owners price their services below market to bring in business. As operating costs increase, however, you find yourself with a growing business--but not growing profits. What should be done? Should you raise prices?

Your current clients who made your success possible have put a value on your services – the value that you initially set for them. So, if you raise your prices by 20 to 40 percent, at par with your competitor’s rates, your customers may think, “Wow, that’s expensive!” But if you don’t raise prices, you may regret it. Here's why.

What Are Your Marketing Options?

Questions you should think about before starting a marketing program:

On a Limited Budget You Must Prioritize.

Marketing today offers entrepreneurs an amazing spectrum of attractive tools. But can they be all tested within limited resources?

Answer: Only pursue the ones that align most closely with your strategic marketing plan. If you don't have a plan, you will blow a lot of valuable cash on awesome ideas that promise much and deliver little -- not because they are bad ideas, but because they are bad ideas for your company.

These are three rules to evaluate your marketing options.

Focusing on Customer Retention in a Slow Economy

In today’s struggling economy, consumers aren’t the only ones tightening their belts. With shoppers spending less on non-essential items and socking more into savings, businesses across the country are feeling the effects of the widespread penny pinching. The good news? As a business owner, you can do more than just sit by and watch profits dwindle.

What Clients Say

A trusted individual who is helping us finetune our business. I suggest you call Claude.

Claude displayed extensive knowledge and expertise in (organizational) cultural differences and human behavior; two key components of change management and cross team collaboration. 

Claude was instrumental with changing my mindset. I am grateful for the time I've spent with Claude. He was always positive, upbeat and excited about taking my business in a new direction for the better.

Now I am working less and making more. I can't thank you enough.

Click here for the stories and people behind these quotes.

We are confident you will say the same. In fact, if you are not fully satisfied after your first month of coaching, we will provide a full refund.

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